YOUR GATEWAY
TO CITY GOVERNMENT

ALWAYS DIAL 9-1-1 IN CASE OF POLICE, FIRE OR MEDICAL EMERGENCY

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NOLA-311

NOLA-311 is New Orleans’ primary source of local government information and non-emergency services. Whether you are a local resident, visitor, or business, NOLA-311 will provide a prompt, courteous and professional customer service experience.

NOLA Open Data

Visit City of New Orleans Open Data to view datasets which represent calls to the Orleans Parish Communication District 3-1-1 Call Center and historical calls to the City of New Orleans 311 Call Center dating from 2012 to the present.

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Service Request Types

The mission of NOLA-311 is to enable greater efficiency, accountability and transparency into non-emergency city services while maintaining the highest possible level of customer service.

Frequently Asked Questions

What is 3-1-1?

3-1-1 is an easy-to-remember telephone number that connects customers with highly-trained Customer Service Representatives ready to help you with non-emergency City government matters.

Just dial 3-1-1 or (504) 658-2299. You can also contact us via Twitter, Facebook or Instagram.

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