Frequently Asked Questions

3-1-1 is an easy-to-remember telephone number that connects customers with highly-trained Customer Service Representatives ready to help you with non-emergency City government matters.

Just dial 3-1-1 or (504) 658-2299. You can also contact us via Twitter, Facebook or Instagram.

New Orleans residents, businesses or tourists wishing to get non-emergency information or request services pertaining to NOLA government may call. If calling from within Orleans Parish, you can simply dial 3-1-1 or (504) 658-2299.

If calling from outside a Orleans Parish, you may call by dialing (504) 658-2299. The NOLA-311 Customer Service Center understands and is sensitive to people of all cultures and all abilities. We have a language service that can offer assistance in over 145 languages.

With over 2,300 different telephone numbers listed to access local government services, many people did not know what number to dial to reach the appropriate department. Now you can connect to city services with only two numbers to remember: 9-1-1 for emergencies and 3-1-1 for everything else.

The 9-1-1 service is for emergencies, such as house fires and violent crimes, that require an immediate response by police, fire crews, or an ambulance.  For non-emergencies or to file a police report please call (504) 821-2222.  For all other city services, call 3-1-1.

If someone calls 3-1-1 who speaks a language that the NOLA-311 staff cannot speak, a third-party translation service will join the call.

Dialing 3-1-1 will work from most New Orleans landlines and cell phones; however, you may experience problems for the following reasons:

  • You are calling from a high-rise, multi-tenant building. In those cases, the Building Manager or your Private Branch Exchange (PBX) vendor has to manually program 3-1-1 into the building’s local telephone system and he/she has not yet done so. Please contact the Building Manager or PBX vendor and ask for the programming to be done
  • You are calling from a wireless carrier that has not been programmed to connect with 3-1-1. You may wish to call your service provider to request for this service to be added by your carrier.
  • You are calling from your New Orleans wireless phone but are outside your “roaming” area.

As an alternative, please dial 504-658-2299.

3-1-1 is toll free when calling from a New Orleans phone number whether it is a landline or a cell phone; however, please beware that your wireless carrier will charge for the minutes used during the call according to your contract.

Calling 3-1-1 from phone booths may charge a fee depending on the vendor. AT&T phone booths are free when calling 3-1-1.

Should you need to reach us by dialing 504-658-2299, regular fees, according to your carrier’s contract will apply.

After you submit a service request via phone, online portal or chat, you will receive a service request number. You can use that number to check the status of service requests by calling 3-1-1 or (504) 658-2299, entering the request number on the online 3-1-1 portal,  ,visiting our Check Status Page or using the website Explore NOLA

Yes, call 3-1-1 and provide your name, phone number or address. The 3-1-1 Specialist will look up your request to provide available updates.

When dialing outside of Orleans Parish cell towers, instead of dialing 3-1-1, dial our 10-digit phone number (504) 539-3266.

NOLA 3-1-1 Specialists do not close service requests. 3-1-1 serves as the liaison through which constituents can submit city government related requests and inquiries to the appropriate city service agencies. Only the agency responsible for providing the requested service has the ability to close out service requests. The agency determines the appropriate status update for a service request including closing the ticket.

Smart911helps the City know who might need extra help during an emergency and integrates with the City emergency alert system. If you can’t sign up on your own, a family member, caregiver, or friend can register for you. You can also call 3-1-1 for assistance with registering. 

S&WB has a customer service department that is not integrated with NOLA 311.  For S&WB inquiries you must contact their office directly at 52-Water/504-529-2837.

Contact the Louisiana Department of Transportation & Development (DOTD). Drivers who notice road hazards, such as potholes, debris in the roadway or highway signage are urged to call DOTD’s statewide toll-free Highway Safety Hot Line at 1-800-259-HWAY (1-800-259-4929).

One Stop allows citizens to apply, track, and search for permits, licenses, planning projects, and violations throughout the City of New Orleans. The website explains each permit, license or project step-by-step and provides detailed information about fees, required forms, and related items. Visit the following the link